Before anyone comes out

  • Got the contractor's CSLB license number
  • Looked it up at cslb.ca.gov and confirmed it is active
  • Business name on the license matches the company
  • Confirmed they serve your Buena Park address
  • Described the problem using your symptom log
  • Asked whether they will camera the line before jetting

Before work starts

  • Written scope: which line, which access point
  • Camera passes before and after are stated
  • You will get the footage
  • Price basis is clear: fixed or time-based
  • What happens if the camera finds damage is written down
  • Who will be on site and whether they are employees or subcontractors

During and after

  • Watched or reviewed the before footage
  • Nozzle choice was explained
  • After footage shows the result
  • Defects, if any, have footage marks
  • Work area was cleaned up
  • Invoice matches the written scope

Green flags and red flags

Green flags

  • License number offered without asking twice
  • Camera first on an older main line
  • Explains findings with the screen in front of you
  • Puts the scope and price in writing

Red flags

  • Will not give a license number
  • Jets an old clay lateral without looking
  • Big repair pushed the same day with no footage
  • Price changes with no written reason

Keep these after the job

Invoice
Itemized, with the date and lines cleaned
Footage
Before and after video or stills
License
The number you verified
Findings
Notes on any defects and recommendations

Common questions

Do I need all of this for a simple sink clog?

No. The full list is for main-line jetting and older laterals. For a single fixture, the license check and a clear price are the essentials.

What if the license name does not match?

Ask why. Contractors may operate under a different business name, but you should be able to connect the license to the company doing the work.

Should I pay a deposit?

Get any payment terms in writing before work starts, and make sure the deposit is tied to a written scope.

General information for Buena Park, not a quote or professional advice. In an emergency, call 911.