Why the questions matter
Hydro jetting puts a lot of energy into a pipe you cannot see. Done well, it leaves a clean line and a clear record of its condition. Done carelessly on a fragile clay or cast-iron lateral, it can stir up a bigger problem. The questions below are not meant to trip anyone up; a competent plumber will answer them easily.
Use them on the phone when you first call, and again in person before the hose goes in.
License and who does the work
- What is your CSLB license number? (Then check it at cslb.ca.gov.)
- Will your own employees do the work, or a subcontractor?
- Who will actually be at my house, and are they trained on jetting equipment?
The inspection
- Will you run a camera before jetting? If not, why not?
- Will you camera again afterward to confirm the result?
- Do I get a copy of the footage with defect locations marked?
- What will you do if the camera shows a broken or collapsed pipe?
The jetting itself
- Which access point will you use?
- Which nozzle will you use, and why that one for my line?
- How will you adjust for the age and material of my pipe?
- Where does the debris go, and how do you keep it out of the house?
Price and paperwork
- Is the quote fixed, or does it depend on time or findings?
- What exactly is included: access, camera passes, jetting, cleanup?
- Will you stop and talk to me before doing anything outside the quote?
- Can I have all of this in writing before you start?
Good answers and warning signs
| Topic | Reassuring | Ask more questions |
|---|---|---|
| License | Gives the number without hesitation | Avoids the question or gives a name that does not match |
| Camera | Plans to look before and after | Wants to jet an old main line blind |
| Footage | Offers a copy | Shows the screen but will not share the video |
| Findings | Explains defects calmly with footage marks | Pushes a major repair the same day without evidence |
| Quote | Written and itemized | Verbal only or vague about extras |
Common questions
What if a company refuses to camera the line?
For a simple branch clog that can be fine. For an older main lateral, ask why, and consider another contractor if the answer does not satisfy you.
Should I be home during the work?
It helps. You can point out access points, see the camera footage and approve any change in scope.
How do I check a license?
Go to cslb.ca.gov and search the license number. Check that it is active and that the name matches the business you are hiring.
General information for Buena Park, not a quote or professional advice. In an emergency, call 911.