Verify the contractor
- Get the license number.Ask for the contractor's California license number in writing, on the estimate or business card.
- Look it up.Search the number at cslb.ca.gov. Confirm the business name matches, the license is active and the classification fits plumbing or sewer work.
- Check who comes to the house.Ask whether the company's own employees or subcontractors will do the work, and whether any subcontractor is licensed too.
- Ask about insurance.Ask what insurance the contractor carries and how to confirm it.
Before you agree to a repair
Contractor record
| Detail | Contractor A | Contractor B |
|---|---|---|
| Business name | ||
| CSLB license number | ||
| License active and matches? (yes / no) | ||
| Who does the work | ||
| Recommended method | ||
| Provided footage? (yes / no) | ||
| Permits included? (yes / no) |
Questions to ask every contractor
- Why this method for my line instead of the alternatives?
- How long will my drains be out of use?
- Where will you dig, and how big will the openings be?
- Will you re-scope the line when the work is finished?
- Who do I contact if there is a problem afterward?
Common questions
How many estimates should I get?
For a major repair or replacement, two or three is common. The footage from one inspection can often be shared with other contractors.
What does an active license tell me?
That the business holds a current California contractor license. Check the classification and any listed actions on the CSLB record too.
Is it a bad sign if a contractor wants to inspect first?
No. Insisting on a camera inspection before quoting a repair is usually a good sign.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.