Water leak or burst line
Stop the water
Close the fixture stop, the manifold valve for that line, or the main shutoff.
Drain pressure
Open a faucet on the lowest level so the line empties.
Protect electrical
Keep clear of wet outlets and fixtures. Turn off a circuit only from a dry spot.
Contain and dry
Towels, buckets, move belongings. Start air moving.
Document
Photos and video of the source and the damage before cleanup.
Sewage backup
Stop using water
No flushing, showers, dishwasher or laundry anywhere in the house.
Keep people away
Keep children and pets out of the area. Sewage carries germs.
Protect yourself
Avoid touching it. If you must, wear gloves and wash thoroughly afterward.
Call for help
Call a licensed plumber about the drain line. Professional cleanup may be needed.
Who to contact
| Situation | Contact |
|---|---|
| Gas smell or suspected gas leak | 911 or SoCalGas, from outside |
| Water leaking near the city meter or in the street | City of Fullerton water utility |
| Leak, burst line or water heater failure in the house | A licensed plumber (check CSLB license) |
| Sewage backup inside | A licensed plumber; check with the city if the street sewer may be involved |
| Fire, injury or electrical danger | 911 |
Do not
Fill in for your home
- Main water shutoff
- ______________________
- Water heater shutoff
- ______________________
- Gas meter location
- ______________________
- Electrical panel
- ______________________
- Plumber you have vetted
- ______________________
Common questions
Should I turn off the gas at the meter myself?
Only if you smell gas or suspect a leak and can do it safely from outside. Your safety comes first: leave and call. SoCalGas restores service after a shutoff.
Is a dripping pipe an emergency?
A slow drip you can contain is urgent but not usually an emergency. Spreading water, water near electrical or a burst line is.
Who pays for a leak at the meter?
Leaks on the utility side of the meter are generally the city's to handle. Check with the City of Fullerton water utility.
General information for Amerige Heights, not a quote or professional advice. In an emergency, call 911.