Before anyone comes out
- Write down the problem, where it is and when it started.
- Ask for the contractor's CSLB license number and exact business name.
- Look up the license at cslb.ca.gov and confirm it is active and the name matches.
- Confirm your Sunny Hills address is in the contractor's service area.
- Ask how the visit and diagnosis are priced.
At the visit
- Ask what was found and how it was confirmed.
- Ask for the options, including what happens if you wait.
- Request a written estimate before work begins.
- Ask who will do the work: employees or subcontractors.
- Ask whether a permit is needed and who will get it.
Quick record
| Item | Your notes |
|---|---|
| Business name | |
| CSLB license number | |
| License status checked on | |
| Estimate received on | |
| Permit needed? Who obtains it? | |
| Work start date |
Pause and think if you hear...
Good signs
- Here is my license number; you can look it up.
- Here is what I found, and here is the camera footage or photo.
- I will write that up before we start.
- This one needs a permit; I will handle it.
Reasons to slow down
- We do not need to write anything down.
- You have to decide right now.
- Permits just slow things down.
- No clear answer about who will do the work.
After the work
- Run the repaired fixtures and check for leaks.
- Confirm the water meter is still with everything off.
- Get an invoice listing the work done and parts used.
- Keep any written terms about what happens if the problem returns.
- If a permit applied, confirm the final inspection was completed.
Common questions
Is one estimate enough?
For small repairs, often yes. For repiping, sewer or slab work, a second written estimate is reasonable.
Where do I check a license?
At cslb.ca.gov, using the license number the contractor gives you.
Do I need to keep the paperwork?
Yes. Invoices and permit records help with future repairs, insurance questions and selling the home.
General information for Sunny Hills, not a quote or professional advice. In an emergency, call 911.