Start here
- IfWater is spraying, pouring or spreading across floorsThenClose the main shutoff now, keep clear of electrical equipment, then call a licensed plumber.
- IfSewage is coming up from a drainThenStop all water use, keep people and pets away, and call a plumber.
- IfWater is dripping from a ceiling light or near the panelThenStay out of the wet area, shut off the water and get help.
- IfThe only toilet is clogged or overflowingThenClose its stop valve and arrange a same-day repair if you can.
- IfNo hot water but no leakThenNot usually an emergency. Check for gas smell or leaks, then schedule a visit.
- IfA slow drip under a sinkThenClose the stop valve, put a container under it and schedule a repair.
Urgency at a glance
| Situation | Urgency | First action |
|---|---|---|
| Gas smell | Immediate | Leave, call 911 or SoCalGas from outside |
| Burst pipe or supply line | Immediate | Close main shutoff |
| Sewage backup | Immediate | Stop water use, keep people away |
| Water heater leaking from tank | Same day | Close cold supply, turn off energy source |
| Meter moves with everything off | Soon | Run checks, call for leak location |
| Running toilet | Schedule | Close stop if constant |
| Dripping faucet | Schedule | Close stop if worsening |
Once the immediate danger is handled
- Take photos.Record the source and any damage before cleanup.
- Write notes.What you saw, when it started and what you shut off.
- Call a licensed plumber.Check the CSLB license number when you can.
- Call your insurer if there is damage.Ask what they need from you.
Keep handy
- Emergency
- 911
- Gas
- SoCalGas, called from outside
- Water service questions
- City of Fullerton water utility
- License checks
- cslb.ca.gov
In an emergency, do not rely on this preview site
This is a preview site for Sunny Hills Plumber. The phone number shown is a temporary placeholder and the request form is not connected yet, so a form submission is not sent anywhere. In a real emergency, use 911, the gas company, or a licensed plumber you can reach directly.
Common questions
Is a clogged toilet an emergency?
Usually not, unless it is the only one or sewage is backing up elsewhere. Close its stop valve to prevent overflow.
Should I turn off the electricity during a leak?
Only if you can reach the panel safely without standing in water. Otherwise stay clear and get help.
What if I cannot close the main shutoff?
Try the valve in the meter box if you can reach it safely, and call a plumber.
General information for Sunny Hills, not a quote or professional advice. In an emergency, call 911.