The source
- Close-up of the broken pipe, fitting, hose or fixture
- Wider shot showing where the source is in the room
- Any label, model number or date stamp on the failed part
- The water heater label if the heater was involved
- The meter reading if you suspect a hidden leak
The damage
- Each wet room from the doorway, then from each corner
- Floors, baseboards, lower walls and ceilings
- Water lines or stains on walls and cabinets
- Damaged furniture, electronics and stored items
- Standing water depth, with a ruler or tape measure if safe
How to take useful photos
Wide, then close
Start with a room-wide shot so the close-ups have context.
Use video too
A slow walk-through video with narration records details you may miss in stills.
Keep timestamps
Do not edit or filter the images. Original files keep their dates.
Back them up
Upload to cloud storage or email them to yourself the same day.
Record alongside the photos
| Detail | Example |
|---|---|
| When you found it | Date and time |
| When water was shut off | Date and time |
| Who you called | Plumber, landlord, insurer, cleanup company |
| What was removed | Carpet, pad, drywall section, damaged items |
| Receipts | Emergency repairs, fans, towels, temporary lodging |
Keep the failed part
Ask the plumber to leave the broken pipe section, hose or valve with you. Bag and label it with the date. Insurers sometimes want to see it, and if a product defect is involved it may matter later. If a section of sewer line was inspected by camera, ask for the video file or screenshots.
Coverage depends entirely on your policy. Call your insurer early, ask what they need, and avoid throwing away damaged materials until they say it is fine.
Common questions
Can I start cleanup before the adjuster comes?
Usually you are expected to prevent further damage. Document first, then dry and clean, and keep removed materials if your insurer asks.
Do I need professional drying?
For soaked drywall, carpet pad or cabinets, professional drying helps prevent mold. Ask your insurer about their process.
What about sewage-damaged items?
Photograph them, then follow health guidance on disposal. Porous items soaked by sewage are usually discarded.
General information for Garden Grove, not a quote or professional advice. In an emergency, call 911.