What the household did
Noticed the smell
After moving the dryer to clean behind it, someone noticed a rotten-egg smell in the laundry room.
Left immediately
Everyone, including the cat, went outside. Nobody touched light switches, the dryer controls or the garage door opener.
Called from the sidewalk
Standing well away from the house, they called SoCalGas. They were prepared to call 911 if the smell was strong or growing.
Waited to be cleared
They stayed outside until told it was safe to go back in.
What happened next in this example
The utility's check found gas escaping at the flexible connector behind the dryer, likely kinked when the dryer was moved. Gas to the appliance was shut off and the household was told not to use the dryer until the connection was repaired.
Repairing gas piping or connectors inside the home is work for a licensed contractor. The household called a licensed plumber, confirmed the CSLB license at cslb.ca.gov, and asked whether the repair needed a permit; they checked with the city as well.
What the plumber's visit covered
If this happens to you
- IfYou smell gas anywhere indoorsLeave and call 911 or SoCalGas from outside.
- IfYou are told an appliance is unsafeDo not use it until a licensed contractor repairs it.
- IfThe smell is faint and you are unsureTreat it as real. It is better to be checked and find nothing.
Common questions
Is this a real event?
No. It is an invented example, but the safety steps apply to any gas smell.
Can I tighten a gas connector myself?
Gas work is best left to a licensed contractor, after the utility or fire department has made the home safe.
Why not open windows before leaving?
Getting people out quickly matters most. Open a door on the way out only if it takes no extra time.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.