In the first few minutes
- Stop using water.Tell everyone in the house: no flushing, showers, laundry or dishwashing until the line is cleared.
- Keep people and pets away.Sewage can carry bacteria. Keep children and pets out of the affected room.
- Stay safe around electricity.Do not walk through standing water near outlets, cords or appliances.
- Close the main if water is still flowing.If a supply line is also leaking, shut the water off at the main.
Within the first hour
Clues about where the blockage is
- IfOnly one fixture is affectedThenThe blockage may be in that branch rather than the main line.
- IfThe lowest drain in the house backs up when others are usedThenThe main drain or the lateral is the likely location.
- IfThe outdoor cleanout is full of waterThenThe blockage is probably beyond the cleanout, toward the street.
- IfNeighbors report problems at the same timeThenContact the City of Orange about the public sewer.
Record for the plumber
| Detail | Your notes |
|---|---|
| Time the backup started | |
| Fixture that overflowed | |
| What was running | |
| Cleanout location and condition | |
| Past backups or root clearing |
After the line is cleared
- What caused the blockage, and where was it?
- Can you camera the line now that it is open?
- Is this likely to happen again, and what would prevent it?
Common questions
Is it safe to clean up sewage myself?
Small amounts can be cleaned with gloves and disinfectant, but larger backups may need professional cleanup. Keep children and pets away until it is done.
Why ask for a camera inspection after clearing?
Clearing restores flow but does not show why the line blocked. A camera shows roots, breaks or sags.
Who handles a blockage in the street sewer?
The public main is the city's responsibility. If several homes are affected, contact the City of Orange.
General information for Old Towne Orange, not a quote or professional advice. In an emergency, call 911.