The new line
- I watched the final camera run from cleanout to the end of the new section
- The counter was visible and the length matches the estimate
- No wrinkles, gaps, debris or standing water appeared
- Every branch connection was shown open and clean
- Both ends of the new pipe were shown connected
- I have a copy of the final video
Permit and inspection
- Any required city inspection is complete
- Pits were not closed before the inspector saw what was needed
- I have the permit record or sign-off
Site and restoration
- Pits are backfilled and compacted as agreed
- Concrete, pavers and landscaping are restored as written in the estimate
- Sprinklers have been tested
- The cleanout is capped, visible and reachable
- Debris and excess soil are gone
Documents to collect
| Document | Received | Where stored |
|---|---|---|
| Signed estimate and any change orders | ||
| Final invoice | ||
| Before and after camera videos | ||
| Permit and inspection records | ||
| Written warranty |
If something is not right
- IfThe final video shows a problemThenAsk in writing how and when it will be corrected before paying.
- IfRestoration is incompleteThenList what is missing against the estimate and agree on a date.
- IfInspection has not happenedThenConfirm with the contractor and the City of Fullerton before closing out.
Common questions
Is it normal to hold back the final payment until the walkthrough?
Payment terms are set in your contract. Make sure the schedule ties the final payment to completion, including the final video and restoration.
What if I find a problem weeks later?
Check your written warranty and contact the contractor with photos and, if possible, a new camera video.
Can I skip the walkthrough if I trust the crew?
The walkthrough is also your record. Even with a great crew, the video and documents are worth having.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.