What to ask, and why

How do I check a contractor's license?

Ask for the CSLB license number and look it up at cslb.ca.gov. Confirm the license is active, see its classification, and check the bond and workers' compensation details listed there.

Someone says I need a full replacement. How do I know?

Ask to see the video with the distance counter on screen, and have them stop at each defect. For a large job, a second licensed plumber can review the same file before you decide.

What belongs in a written estimate?

Method, feet of pipe, pipe material, pit locations, branch connections, cleanup and restoration, permit responsibility, the payment schedule and the written terms.

Who fixes the lawn and the driveway?

Restoration is never automatic. Get it in writing: backfill and compaction, concrete, sprinklers and planting beds, and anything left for you.

Do I get the final camera video?

You should, before you pay the balance. A video of the new line from cleanout to main is your proof of what went in the ground.

I rent. What should I do?

Tell your landlord or property manager today. The lateral belongs to the property, so the owner arranges and approves sewer work.

Still have a question? Call (714) 555-0114 or send a request.