Before you book
- Get the contractor's CSLB license number.
- Look it up at cslb.ca.gov and confirm the status is active.
- Confirm the business name on the license matches the name on the quote.
- Confirm your Fullerton address is in their service area.
- Describe the problem using your symptom log and photos.
- Ask whether the person coming is an employee or a subcontractor.
Before work starts
- Hear the diagnosis in plain language: which part failed and why.
- Ask whether repair or replacement makes more sense, and why.
- Get the scope and price in writing.
- Ask what happens if the flange, floor or shutoff valve needs work.
- Ask whether a permit is involved; if unsure, check with the city.
- Agree on how the old toilet or parts will be disposed of.
Before the plumber leaves
- Watch several flushes; the tank should stop filling on its own.
- Check that the base is dry and the toilet does not rock.
- Check the shutoff valve and supply line for drips.
- Ask to see the old or broken part.
- Get a written invoice listing the work done and parts installed.
- Ask for the terms of any guarantee on the work, in writing.
Record the details
| Item | Your notes |
|---|---|
| Contractor name | |
| CSLB license number and lookup date | |
| Who did the work | |
| Diagnosis | |
| Written price received (date) | |
| Work completed (date) |
Good signs and warning signs
Good signs
- Explains what was found before quoting
- Offers a repair option when it is reasonable
- Puts the price and scope in writing
- Provides a license number without hesitation
Warning signs
- Will not give a license number
- Pushes replacement without explaining why
- Only a verbal price
- Wants to start before you agree to the scope
Common questions
What does a CSLB lookup show?
It shows the business name, license status and classifications, along with other public information about the license.
Do I need a permit for a toilet repair?
Routine part repairs usually are not permitted work, but replacements, moves or drain changes may be. Check with the city.
Is a verbal price enough for a small job?
A short written note with the scope and price is still worth asking for, even for a small repair.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.