Two toilet repairs that sound the same on the phone can be very different jobs. Replacing a flapper on a toilet with a working shutoff valve is quick. Replacing the same flapper when the valve is seized and the main has to be shut off to replace it first is a bigger job, even though the original complaint was identical.
The most useful thing you can do is understand which factors apply to your toilet and ask for a written price that spells out what is included.
Factors that change the scope
| Factor | Why it matters |
|---|---|
| Which part has failed | Tank parts are simpler than work that requires pulling the toilet |
| Shutoff valve condition | A seized or leaking valve may need replacing before anything else |
| Whether the toilet has to come up | Pulling and resetting adds a new seal, bolts and more labor |
| Flange condition | A broken or low flange adds repair work under the toilet |
| Floor condition | Water damage under the toilet can uncover more work |
| Where the clog is | A trap clog is different from clearing a main line or lateral |
| Parts availability | Model-specific parts may take longer to source |
| Who supplies the new toilet | Installer-supplied and owner-supplied toilets are priced differently |
What a clear written quote includes
- A description of the problem and the cause the plumber found.
- The specific work to be done and the parts to be used.
- What happens to the price if the flange, valve or floor turns out to need work.
- Whether haul-away of an old toilet is included.
- The contractor's name and CSLB license number.
- Who will do the work: an employee or a subcontractor.
Comparing two quotes fairly
Look for
- The same scope of work in both
- Whether each includes a new seal, bolts and supply line
- How each handles surprises found under the toilet
- A diagnosis you can understand
Be cautious of
- A quote with no description of the cause
- Pressure to replace a toilet when only a part has failed
- Vague line items you cannot ask about
- No license number on the paperwork
Questions to ask about the price
- What is included, and what would change the price?
- Is the price for the job, or does it depend on time spent?
- If you find damage under the toilet, will you stop and explain before continuing?
- Are there any city permits involved, and are they included? Should I check with the city?
- Can I have this in writing before you start?
Common questions
Why won't this site list prices?
Prices depend on the contractor, the toilet and what is found during the job. A written quote from a licensed plumber is the reliable source.
Is it cheaper to buy the toilet myself?
Sometimes, but ask the installer first. Some prefer to supply the toilet, and the labor price may differ if you supply it.
Can a quote change after work starts?
It can if hidden problems are found, such as a broken flange. Ask how that will be handled and agree on it in writing.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.