Before anyone comes out
- Get the license number.Ask for the contractor's CSLB license number and the exact business name on the license.
- Look it up.Search the number at cslb.ca.gov. Confirm the name, status and classification match who you are talking to.
- Confirm the service area.Ask whether they work at your Placentia address and who will actually show up.
- Ask about the first visit.Will they clear the line, run a camera, or both, and will you get a copy of the video?
At the inspection
- Watched the camera footage or received a copy
- Defects identified by distance from the cleanout
- Pipe material noted for each section
- Plumber explained which methods could fix each defect
- Asked what would happen if I only cleaned the line for now
In the written estimate
- Method and exact length of pipe covered
- Pipe material and size to be installed
- Who applies for permits and arranges inspection
- What surfaces will be disturbed and what restoration is included
- Whether a final camera run and video are included
- How changes to the scope will be handled and approved
Green flags and red flags
Reassuring signs
- Shows you the defects on video and explains options
- Gives a written, itemized scope
- Answers permit questions directly or says to check with the city
- Offers footage you can take to someone else
Reasons to slow down
- Pushes full replacement without showing footage
- Will not provide a license number
- Scope is a single line with no length or method
- Pressure to sign the same day for a non-emergency
Questions worth asking every contractor
- Will your own employees do the work, or subcontractors?
- What could change the scope once the ground is open?
- How will the site be made safe if a trench stays open overnight?
- Who do I call if there is a problem after the job is finished?
Common questions
Do I need more than one estimate?
For a full replacement or lining job, comparing at least two written scopes is common practice. For a simple cleaning, one visit may be enough.
What does the CSLB lookup show?
It shows license status and classification, among other details. Check that the name and number match the paperwork you receive.
Does this checklist apply to Placentia Sewer Repair too?
Yes. Use it with us like any contractor: ask for the CSLB license number and check it at cslb.ca.gov. This is a preview site; the phone number shown is a temporary placeholder and the request form is not connected yet.
General information for Placentia, not a quote or professional advice. In an emergency, call 911.