Before anyone is sent
- I have the company name and its CSLB license number.
- I looked up the license at cslb.ca.gov and it shows as active.
- The name on the license matches the company I called.
- I asked how an after-hours visit is charged.
- I asked whether diagnosis is billed separately.
- I know who is coming and whether they are an employee or a subcontractor.
When the plumber arrives
- They confirmed the water, gas or power is safely off before starting.
- They explained what they found and showed me the problem.
- They gave me the repair price in writing before starting.
- They separated tonight's fix from any larger repair.
- They told me whether a city permit may be needed.
Before they leave
- The system was tested: water on, no leaks, drains flowing.
- I have a written invoice listing the work and parts.
- The invoice shows the contractor's name and CSLB license number.
- I know whether any follow-up visit or inspection is needed.
- I have photos of the finished repair.
Comparing quotes for the permanent repair
| Question | Quote A | Quote B |
|---|---|---|
| License number checked | ||
| What exactly is included | ||
| Pipe or equipment specified | ||
| Permit included | ||
| Drywall, floor or concrete restoration | ||
| Start date and how long water will be off | ||
| Written terms on workmanship |
When to pause
- IfThe company will not give a license numberThenDo not proceed. Find another licensed plumber.
- IfYou are pressed to approve a large replacement tonightThenAsk for the emergency made safe now and a written quote for the rest.
- IfLarge cash payment is demanded before any workThenAsk for the terms in writing and consider another contractor.
Common questions
What does a CSLB license lookup show?
Whether a license is active, the business name and the license classifications, among other details on the board's site.
Is it rude to ask for a license number?
No. Licensed contractors are used to being asked and it is a normal part of hiring in California.
Do I need two quotes for an emergency?
Not for the immediate fix. For larger permanent work, a second written quote is reasonable once things are stable.
General information for La Habra, not a quote or professional advice. In an emergency, call 911.