Checking the license
- Ask for the license number.Any California contractor should be able to give you a CSLB license number.
- Look it up.Search the number at cslb.ca.gov and confirm the business name matches who you are talking to.
- Check the status and classification.Make sure the license is active and ask whether its classification covers the work being proposed.
- Note who will do the work.Ask whether the person running the camera is an employee or a subcontractor.
Scope questions to ask on the phone
- Is clearing the line included if the camera cannot see?
- Will the camera run all the way to the city main?
- Is locating included, with marks and depth estimates?
- Do I get the full recording, and in what format?
- Will I get a written summary listing findings by footage?
- Is a repair estimate written separately from the inspection?
- If you pull a toilet for access, is resetting it included?
Signs of a helpful inspection versus a sales visit
Helpful
- Shows you each finding on screen
- Gives you the recording to keep
- Separates what was seen from what is recommended
- Is comfortable with a second opinion
Be cautious
- Gives conclusions without showing footage
- Will not hand over the video
- Pushes an on-the-spot decision on a non-emergency
- Cannot give a CSLB license number
Call notes
| Contractor | CSLB license checked | Clearing included | To the main | Locating | Recording | Written report |
|---|---|---|---|---|---|---|
| Yes / No | Yes / No | Yes / No | Yes / No | Yes / No | Yes / No | |
After the visit
- Did I see every finding the plumber described?
- Do I have the recording, the summary and photos of the marks?
- Is any repair recommendation in writing with its scope spelled out?
- Do I want a second licensed plumber to review the video before deciding?
Common questions
Is a CSLB license required for sewer work?
California generally requires a CSLB license for contracting work above a small threshold. Check the specifics at cslb.ca.gov and ask the contractor directly.
What if the name on the license does not match the company?
Ask why before going further. The license should belong to the business you are contracting with.
Can I ask for references?
You can. Your own check of the license and a clear written scope are more reliable than any reference list.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.