Before you call
- Main water shutoff closed, or gas emergency handled by 911 or SoCalGas.
- A short description ready: what, where, since when, what is off.
- Photos taken of the problem.
- Your address, cross street and a way to be reached.
On the phone
- Business name written down.
- CSLB license number written down.
- License looked up at cslb.ca.gov: active, plumbing classification, name matches.
- Asked whether there is an after-hours, trip or diagnosis charge.
- Asked how labor is billed.
- Asked whether the person coming is an employee or a subcontractor.
- Confirmed you will get a written price before work starts.
At the door and during the visit
- Business name on the truck, uniform or paperwork matches.
- Cause shown and explained before a price is given.
- Written price received and understood.
- Temporary and permanent options both offered where relevant.
- Permit question asked for larger work.
- Old parts kept if you want them for insurance.
Record sheet
| Item | Your notes |
|---|---|
| Business name | |
| CSLB license number | |
| License status on cslb.ca.gov | |
| Name of person who came | |
| Arrival time | |
| Cause found | |
| Written price | |
| Work done | |
| Permit needed? |
When to walk away
- IfThey will not give a license numberThenDo not proceed. Call someone else.
- IfThe license is inactive or the name does not matchThenDo not proceed.
- IfNo written price before workThenAsk again. If refused, decline once the house is safe.
- IfPressure to approve large work immediatelyThenAsk for a temporary fix and get a second opinion.
Keep after the job
- Invoice
- Itemized, with cause and work done
- Photos
- Before, during and after
- Recordings
- Any sewer camera footage
- Permit
- Copy, if one was pulled
Common questions
What does a plumbing license look like on the CSLB lookup?
The lookup shows the license number, business name, status and classification. Plumbing contractors hold the C-36 classification.
Is it rude to ask for a license number?
No. Licensed contractors expect the question.
Can I use this checklist for non-emergency work?
Yes. It applies to any plumbing job, and you will have more time to compare.
General information for Anaheim, not a quote or professional advice. In an emergency, call 911.