Before anyone comes out
- Problem written down: what, where, since when, and what is shut off
- Photos of the problem and any equipment label
- CSLB license number requested
- License looked up at cslb.ca.gov and confirmed active
- Business name on the license noted
- Asked whether there is a charge to come out or diagnose
At the visit
- Plumber explained what failed and how it was confirmed
- Repair and replacement options both discussed where relevant
- Asked who will do the work: employees or subcontractors
- Asked whether a permit is needed and who arranges it
- No pressure to decide on the spot for a large job
Written estimate check
| Item | Present? | Notes |
|---|---|---|
| Company name matching the CSLB record | ||
| License number | ||
| Description of problem found | ||
| Scope of work, step by step | ||
| Equipment brand, model and size, if any | ||
| Permit included and who schedules inspection | ||
| Exclusions such as drywall, flooring, concrete | ||
| Haul-away of old equipment | ||
| Total price and payment terms | ||
| Warranty terms for parts and labor, in writing |
After the work
- Walk through the finished job.Ask the plumber to show what was done and test it in front of you.
- Check for leaks later.Look again a few hours later and the next morning, especially at new fittings.
- Get the final invoice.It should match the estimate or explain any differences you approved.
- Keep the paperwork.Invoice, permit card or sign-off, and equipment registration in one folder.
Five questions to ask every time
- What is your CSLB license number?
- Who will actually do the work?
- Is a permit needed for this job?
- What is not included in this price?
- What warranty applies, in writing?
Common questions
What if the license name doesn't match the company name?
Ask why. Sometimes a company operates under a different legal name, but the estimate and invoice should make the connection clear.
Do I need this checklist for a small repair?
The license check and a clear price matter for any job. The permit and restoration items are mostly for larger work.
Where can I check whether a permit was finaled?
Check with the City of Fullerton's building department about permit records for your address.
General information for Golden Hills, not a quote or professional advice. In an emergency, call 911.