Fill in for your building
- Main water shutoff location
- ______________________
- Tool needed to turn it
- ______________________
- Water heater shutoff
- ______________________
- Sewer cleanout location
- ______________________
- Gas meter location
- ______________________
- Your chosen licensed plumber (verified at cslb.ca.gov)
- ______________________
- City water utility contact
- City of Fullerton water utility: ______________
- Gas emergency
- 911 or SoCalGas, called from outside
Burst pipe or major leak
Shut off the main
Close the main water shutoff. If it will not close, contact the city's water utility about the meter.
Protect people from electricity
Keep people away from water near outlets, panels or appliances.
Open a low faucet
Draining remaining water from the lines can reduce flow from the break.
Call a licensed plumber
Describe where the leak is and what material the pipe appears to be.
Sewage backup
Stop using water
Tell everyone in the building not to flush, shower or run appliances.
Keep people and pets away
Close off the area; do not touch sewage without gloves and eye protection.
Do not add chemicals
Drain openers rarely clear a main line and can harm whoever opens it.
Get the line cleared and inspected
Ask for a camera inspection once the line flows again.
Keep near the card
- Flashlight with working batteries
- Valve key or adjustable wrench for the main if needed
- Gloves and eye protection
- Towels and a bucket
- A copy of your shutoff map
Review once a year
- Does everyone know where the card and main shutoff are?
- Does the main valve still close?
- Is the plumber's license still active?
- Have any valves or cleanouts changed after recent work?
Common questions
Can I write this site's number on my card?
This is a preview site for Downtown Fullerton Plumbing, and the number shown is a temporary placeholder. For your card, write down a licensed plumber you have checked at cslb.ca.gov.
Where should I keep the card?
Somewhere obvious, such as inside a kitchen cabinet door or near the electrical panel, with a photo on your phone.
Should tenants get a copy?
Yes. Tenants in an older building should know where the shutoffs are and who to contact.
General information for Downtown Fullerton, not a quote or professional advice. In an emergency, call 911.