Once you have chosen a licensed contractor and agreed the scope in writing, the work itself often comes down to access, timing and communication. Crews need a clear path along the line, a place to work at the meter side and the house, and an understanding of what you want protected. You need to know when the water will be off and how long.
Countdown
- A week before
- Confirm the date, start time and planned water shutoff window in writing. Confirm 811 marking has been requested.
- A few days before
- Move vehicles, planters, furniture and toys away from the route and both ends.
- The day before
- Fill containers with drinking and cooking water. Run laundry and dishes.
- Morning of
- Walk the route with the crew lead. Point out sprinkler lines, low-voltage lighting and anything fragile.
- During
- Keep children and pets away from open trenches and equipment.
- Before backfill
- If an inspection is required, confirm it is complete before the trench is closed.
- After
- Run each faucet briefly to clear air and sediment, and check for leaks at the new connections.
Yard and access
Inside the house
Confirm on the day
- Who is the crew lead, and how do I reach them?
- When exactly will the water be off and back on?
- Where will spoil dirt and materials be staged?
- What should I check before you leave?
Common questions
Do I need to be home?
It helps to be there at the start and for the final walk-through, and when an inspector visits if one is required.
Why is my water cloudy afterward?
Air and fine sediment are common after a new connection. Running the taps briefly usually clears it; ask the contractor if it persists.
Should I turn off the water heater?
Ask the contractor. They can tell you whether any step is needed for your heater during the shutoff.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.