Before they arrive
- Got the contractor's business name and CSLB license number
- Looked the license up at cslb.ca.gov and confirmed it is active
- The name on the license matches the business you called
- Confirmed your Fullerton address is in their service area
- Asked how they charge for the visit and the work
- Asked whether employees or subcontractors will do the work
Before work starts
- They explained how they found or will find the break
- Written scope and price in hand
- Size and location of any wall, ceiling or floor opening agreed
- Material for the repair named
- Who patches openings is agreed
- Permit question answered for this job
- What happens if they find more damage is agreed
Before they leave
- Repair pressure-tested and fixtures run
- Meter leak indicator checked with everything off
- Water heater relit or powered back on safely
- Removed pipe section or failed part left with you
- Written invoice describing cause, repair and materials
- Notes on any other problems they saw
Good signs and warning signs
Good signs
- Gives the license number without hesitation
- Explains options and lets you choose
- Puts scope and price in writing
- Separates the emergency fix from optional future work
Warning signs
- Vague about license or business name
- Pushes a large job on the spot
- Wants full payment before any work
- Suggests skipping a permit the job needs
Short script for the first call
- I have a burst pipe and the main is off. Can you help today?
- What is your CSLB license number?
- How do you charge for the visit and for the repair?
- Will you find the leak before opening walls or floors?
- Will I get the price in writing before you start?
Common questions
Do I need to check a license in an emergency?
It takes a minute online at cslb.ca.gov and protects you from unlicensed work, which can complicate insurance and permits.
What if the plumber says no permit is needed?
For small like-for-like repairs that may be right. For a repipe or water heater replacement, confirm with the City of Fullerton if you are unsure.
Should I pay a deposit?
Understand the payment terms in writing before agreeing. Be cautious about paying in full before work is done.
General information for Fullerton, not a quote or professional advice. In an emergency, call 911.